A mediocre buying experience will result in, well, mediocre reviews. An amazing, one-of-a-kind, unforgettable (in a good way), buying experience will result in a ton of raving five star reviews that lead to even more sales.
I mean knock the socks off of each and every client. Treat every sale as if it were your only sale.
Customer service doesn't cost you one penny. It's all about ATTITUDE and a WAY OF DOING BUSINESS. If your employees don't value every client the way you do, your reviews will show it - Quick!
Most businesses today, in our fast-paced, me first world, neglect their very source of income, their valuable clients. Customer service, along with wages, is on a steady decline in almost every industry. Even if a business offers an awesome service or product, if the customer is left feeling unappreciated or unwanted, this could certainly lead to mediocre or even negative online reviews.
Knowing this secret, why not simply offer your customers the kind of service that you demand from other local businesses. Treat every client as if they were your mother, your grandmother, or a cherished uncle or aunt.
How do you feel when you pay good money for a service or product and you're left feeling like you didn't get your money's worth? Or you leave feeling like you did them a favor by purchasing from them.
On the other hand, how do you feel when you pay a reasonable price for an excellent product or service, and the sales staff OR technician makes you feel special by taking the time to answer your questions and make sure that you are 100% satisfied? You're lovin Life, right?
This not only leads to repeat business from that individual client, but is also tends to lower your overall advertising costs. It also results in Five Star reviews for your business, which brings in even more clients and revenue.
I know this sounds really simple, but most businesses forget to ask their clients to offer an online review. Many of them are more than happy to leave a positive review for your business. But, without being prompted, most never will.
Even clients who are extremely happy with your way of doing business may not leave a positive review based on your first request. This means you may have to ask your happy clients a few times before they are in a position or have the time to leave your raving review.
At the end of the day, a pile full of raving reviews makes all of this effort worthwhile. Striking while the iron is hot or while you're excellent, amazing, one-of-a-kind service is still fresh in your client's mind is essential. Sending a text message or an email as soon as you finish helping this client is the best practice.
This is when the likelihood of a client leaving a review is at its peak. Most businesses find themselves either too busy, or not interested enough, to make this brief but vital step to getting more positive, 5 star reviews for their business.
This vital step literally takes less than 60 seconds per client and could win you an amazing amount of five star reviews. And when it's all said and done, the one with the most five star reviews, WINS!
We can help you be the winner. Our 5 Star Review program makes it super easy for you to get more positive reviews for your business while helping to weed out any negative reviews.
This is a no brainer, right? If you don't give great service, don't expect great reviews. In fact, we refuse to conitnue working with businessess when the majority of their clients are unhappy. Do it right, or don't do it.
Enter your client's name and email or cell number in our easy to use dashboard and we take it from there.
Our Premium 5 Star Review system automatically reminds your clients to offer a review. Unhappy clients are encouraged to submit a private message to you. Happy clients are sent to an online review site, like Google, where they can leave a raving review.
If you choose our Lite or Essential Plans, you will need to send a text and/or email to your clients to ask/remind them to leave a review. This is for those with more time, than money.